Cancellation Policy

1. General Cancellation Policy

At Makeigo, we understand that plans can change. Our cancellation policy is designed to be fair to both passengers and bus operators while providing flexibility when needed.

2. Cancellation Timeframes

Where permitted by any Special Conditions which apply to your Ticket, you may cancel your reservation for a particular Service 48 hours before your trip departure time. However, any cancellation to Service reservations after the departure of the applicable Service shall be not be permitted and there shall be no refund. Cancellation of Service 48 hours before trip departure time shall attract 50% cancellation charge. Refund of cancelled Ticket shall be processed within 7 Workday Days.

3. How to Cancel a Booking

You can cancel your booking through any of these methods:

• Online: Log into your account and go to "My Bookings"
• Mobile App: Access your booking and select "Cancel"
• Customer Support: Call us at +234 802 972 9769
• Email: Send cancellation request to cancellations@makeigo.com

When canceling, please have your booking reference number ready.

4. Processing Time

Refund of cancelled Ticket shall be processed within 7 Workday Days.

5. Contact for Cancellations

For cancellation assistance, contact us:

Cancellation Hotline: +234 802 972 9769
Email: support@makeigo.com
WhatsApp: +234 802 972 9769
Hours: 24/7 Customer Support