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FAQ
GENERAL
Makeigo is Nigeria Foremost Bus Tickets Company and therefore, you will find the largest option of bus seats on the site. Some of the advantages of dealing with us are:
You can book your bus tickets online, by phone, or in person or offline
You can choose from over 300+ bus operators
You can choose from buses based on boarding points, timing and bus type
You can book your bus tickets online, by phone, or in person or offline
You can choose from over 300+ bus operators
You can choose from buses based on boarding points, timing and bus type
No, Makeigo does not require its customers to go through a registration process.
Not at all! The price of the bus ticket is the same as you would get from the bus operator too.
TICKET-RELATED
It depends on the bus operator you have booked your ticket with. Even mTickets are available on Makeigo. For operators that support mTickets, the SMS that is sent to your mobile can be produced at the time of boarding and you will be allowed to travel.
For operators that do not support mTickets it is a must to take a printout of the e-ticket and produce it at the time of boarding. The e-ticket is sent to the e-mail ID provided at the time of boarding.
For operators that do not support mTickets it is a must to take a printout of the e-ticket and produce it at the time of boarding. The e-ticket is sent to the e-mail ID provided at the time of boarding.
A copy of the ticket would have been sent to you by e-mail when you booked it. Please take a printout of that mail and produce it at the time of boarding. If you have not received the ticket e-mail, please call any of our call centres and our support staffs will re-send you a copy by mail.
Sure you can. Please contact our call centre and our support staff will send you the mTicket on your desired number.
PAYMENT-RELATED
Not at all! A passenger can use any card to pay for the ticket, not necessarily their own. However, please note that the passenger in whose name the ticket is booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus.
The different payment options are
• Credit card
• Debit card
• Internet banking (Internet enabled online bank account)
• USSD
• Credit card
• Debit card
• Internet banking (Internet enabled online bank account)
• USSD
Transactions on Makeigo will appear as MAKEIGO.COM, www.makeigo.com in your bank statement.
Transactions on Makeigo are very safe. We employ the best-in-class security and the transactions done are secure. Apart from being certified by Verisign, Makeigo uses Secure Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with us is never transmitted unencrypted, thus protecting the information from being viewed by unauthorized individuals.
Most of the tickets can be cancelled online. However, there are some tickets that can only be cancelled through our call center. However please note that the cancellation fee and cancellation period may differ for specific bus services. Please contact any of our support staffs for cancellation details on any specific service.
You need to click on the My Ticket button provided on our home page. Click on the ticket you want to cancel, and proceed and click cancel.
REFUND-RELATED
Makeigo provides a 100% refund if the bus is missed due to either Makeigo or its’ partner company's fault. However, if the bus is missed due to any other reason not directly related to Makeigo no refund is provided.
The refund is provided as per with our cancellation policy. The refund can be credited to the source of payment (Example: debit card, credit card, bank transfer)
For details on Insurance please refer to Insurance Terms.
For details on Insurance please refer to Insurance Terms.
INSURANCE-RELATED
Your safe arrival is our priority and in the likely event of an accident resulting in an accident, your next-of-kin will be paid in accordance with our insurance policy.